In the course of serving its customers, MaxNOC acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to MaxNOC by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by MaxNOC in the normal course of providing service. MaxNOC also uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. For example, MaxNOC uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within MaxNOC. In addition, MaxNOC may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

This Privacy Policy applies only to MaxNOC's treatment of data collected online, and does not apply to any offline data collection practices or to the data collection practices of any third parties, MaxNOC customers, or any entities affiliated with MaxNOC. Also, please note that use of MaxNOC's website constitutes acceptance of this Privacy Policy.

MaxNOC's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, MaxNOC's policies and procedures are subject to change. Changes will be posted to the website and users agree to be bound by those changes.

Data Security

MaxNOC protects the confidentiality of its customers' information, account information and personal communications. To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information that is collected from customers, MaxNOC has implemented appropriate physical, electronic, and managerial procedures. Further, MaxNOC requires that employees keep customer information confidential. MaxNOC cautions its customers and website visitors that no medium of communication, including the Internet, is entirely secure. Accordingly, MaxNOC cannot be responsible for loss, corruption or unauthorized acquisition and use of personal information provided to our website, or for any damages resulting from such loss, corruption, unauthorized acquisition or unauthorized use.

How is customer information used?

MaxNOC may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. MaxNOC may also use customer information to provide its customers with system information or information about new or upgraded products.

In addition, MaxNOC shares its web site usage information about visitors to MaxNOC's web sites with a third-party advertising company, DoubleClick, for the purpose of targeting MaxNOC's Internet banner advertisements on MaxNOC's sites and other sites. For this purpose, MaxNOC and DoubleClick note some of the pages visited on MaxNOC's web site through the use of pixel tags (also called clear gifs). The information collected by DoubleClick through the use of these pixel tags is not personally identifiable. For more information about DoubleClick, customers may click here

In the case of a business transaction, including but not limited to, a merger or sale of a portion of MaxNOC's assets, customer information will likely be part of the assets transferred. In this event, MaxNOC will attempt to notify impacted customers that their information has been transferred.

Opt Out & Modifications

Customers may opt out of receiving notices of new or upgraded products from MaxNOC and MaxNOC partners by filling out this on-line No Solicitation Request form. However, customers may not opt out of receiving information from MaxNOC which is essential for maintaining or updating customers' accounts or system information.

Also, DoubleClick provides an opportunity to opt out of DoubleClick's targeting program at

Most customers may access and modify their personal information via their online personal control panel/account information page. All other customers may access and modify their personal information by contacting the appropriate MaxNOC Billing organization.

Domain name customers who have registered a domain name with MaxNOC and wish to change the Technical Contact from MaxNOC to another company, may send a request to It is important to note that customer domain name registration information is made publicly available in the registry of domain names.

Disclosure of customer information and communications

MaxNOC will not otherwise disclose its customers' personal and account information unless MaxNOC has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of MaxNOC, MaxNOC's customers, or others, or where MaxNOC has a good faith belief that the law requires such disclosure.

MaxNOC also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that MaxNOC stores or transmits for its customers. The circumstances under which MaxNOC will disclose such electronic customer communications are when:

  1. It is necessary in order to provide service to the customer;
  2. It is necessary to protect the legitimate interests of MaxNOC and its customers;
  3. It is required to cooperate with interception orders, warrants, or other legal process that MaxNOC determines in its sole discretion to be valid and enforceable; and
  4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by MaxNOC and appear to pertain to the commission of a crime.

MaxNOC disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. MaxNOC will, however, review, delete or block access to communications that may harm MaxNOC, its customers or third parties. The grounds on which MaxNOC may take such action include, but are not limited to, actual or potential violations of MaxNOC's Acceptable Use Policy.

Last revised 3/11/05

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