Policies & Procedures

• Master Services Agreement (MSA)
  • This agreement outline responsibilities of MaxNOC and remedies in terms of customer support related to our products and services.
• Service Level Agreement (SLA)
  • The SLA provides the levels of availability with penalties for failure to comply.
• Privacy Statement
  • Outlines policy of MaxNOC related to privacy and issues around data security, use of customer information, opportunity to op-out and disclosure of customer information.
• Acceptable Use Policy
  • Supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing services from MaxNOC.
• IP Address Public Policy
  • Outlines goals of MaxNOC, guidelines and procedures for the loan of IP addresses to its customers.
• 501(c)3 Organizations
  • Outlines goals of MaxNOC, guidelines and procedures for not-for-profit organizations
• Referral Agent Agreement
  • Supplements and explains the relationship between MaxNOC and its Referral Agents.
• Affiliate Program Terms of Use
  • Supplements and explains certain terms of MaxNOC Affiliate Program.